Privacy Policy

1. Information We Collect

We may collect the following personal information:

• Name, email address, delivery and billing address, phone number

• Payment details (processed securely via third-party payment providers)

• Device and browser information (IP address, cookies, session data)

• User activity on our site (e.g., viewed products, abandoned carts)

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2. How We Use Your Information

We use your data to:

• Process and fulfil orders

• Communicate with you about your order or inquiries

• Send promotional emails (only with your consent)

• Improve our services and website functionality

• Comply with legal obligations

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3. Sharing Your Information

We do not sell your personal information. We may share it with:

• Payment processors (e.g., Stripe, PayPal)

• Delivery providers (e.g., Royal Mail)

• Marketing platforms (only if you’ve opted in)

• Analytics providers (Google Analytics, etc.)

• Authorities if required by law

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4. Your Rights

Depending on your location, you have the right to:

• Access, correct, or delete your personal data

• Opt-out of marketing communications

• Request data portability

• File a complaint with your local data protection authority

To exercise your rights, contact us at info@kojcreations.co.uk

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5. Data Retention

We retain your information as long as necessary to fulfil orders, comply with laws, and support business operations.

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6. Cookies

We use cookies to improve your experience. You may disable cookies in your browser settings. For more, see our Cookie Policy.

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7. Third-Party Services

We are not responsible for the privacy practices of third-party services linked on our site.

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8. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.